Gusto is seeking a Staff Product Designer to lead design for a new Benefits product offering. You'll design end-to-end service experiences across employer and employee workflows while integrating AI to reduce complexity.
WHAT YOU'LL DO
• Lead 0→1 discovery and design phases grounded in real workflows
• Design AI-assisted decision moments that help customers choose and act with confidence
• Create systems ensuring AI safety through defined rules and human guardrails
• Build product feedback loops to improve AI quality over time
• Design in code using AI-assisted tools for rapid prototyping
• Define human-in-the-loop workflows in partnership with cross-functional teams
WHO YOU ARE
• 8+ years of product design experience with demonstrated end-to-end shipped work
• Fluent in designing with AI as a core product material
• Experience with service design and complex, multi-step workflows
• Strong cross-functional influence and ability to drive strategy
• Experience mentoring other designers