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Searching for results.We’ve been to a lot of conferences over the years. You know the format: a speaker on a stage, a sea of seats, a hallway where the real conversations happen if you’re lucky enough to catch someone before they’re whisked…
How they ascended career ladders of hardened pedigree. Considering the threads of systemic inequity and the paradigms of power and privilege, is it really that simple? Does it explain why so many are left out? Upon…
A conversation. Of course there are times where leadership notices there’s a gap and the job is very clearly defined. And then there are moments where people aren’t really sure and they look to you — especially if you…
He described a set of relationships. “Most people that I speak to who have had a great experience at work had it in the context of a team. People that they know, people that they care about, people that care about…
Recruited by, you know, we, we were getting pulled in-house and the recognition was, and then there was this dual recognition that I had that there was, we were just doing these discreet bits of work and then we would…
Yesterday I went to a design leaders happy hour in SF, hosted by Kai Hailey (who led the Sprint Leadership Academy at Google when I first met her in 2018), and Peter Merholz (co-author of Org Design for Design Orgs )…
An amazing character, an amazing moment, but it doesn’t belong here because it slows the story down too much.” This maps almost exactly onto how strong design teams function. The enthusiast generates energy and…
Itself is the leverage point. If the belief isn’t there, the system collapses no matter how clever the trigger. Every change-management problem you’ve ever run into at work is fundamentally a belief problem…
Creativity is a discipline in optimism When Tina Roth Eisenberg moved to New York from Switzerland in 1999, she kept asking herself one question: where are my people? Eighteen years ago she answered it by starting…
That.” She has a name for the pattern. “I call them my personal learning loops.” The biggest one took her out of design entirely, and it taught her where influence comes from. It’s not from a title, but from…
Highest quality output: “Approach this as a staff engineer who cares deeply about code quality, maintainability, and avoiding over-engineering. [Then your request.]” Or even more specifically: “Before writing code…
Condemnation of the text box, but instead a moment of recognition of priors and an act of curiosity and bravery. It makes me want to be just as brave. To design for transformation at every level. Moments of Noticing…
DesignOps used to be the hot new buzzword, but now it needs a rebrand. If you’ve been doing this work for a while, then you know it’s not just about processes and tools — it’s about people. In this episode, design…
Eric about why speed was never the real problem, why the value a company creates comes from the design of its products, and why the single best way to use AI might be to refuse to let it do your work for you. Listen to…
Three ways of working keep surfacing, like body plans that might actually survive the filter. AI x Influence Workshop Bobby Hughes and I have a few spaces left in our upcoming AI x Influence for Design Researchers…
My optimism. It felt like a golden age when design and the web could transform lives for the better. I thought social platforms would give voice to the marginalized, that evolving digital products would empower…
Hey, If you lead a design team, you’ve probably felt this: your designers are talented, curious, driven, and quietly starving for growth. The day-to-day leaves little room for the kind of learning that actually builds…
“Being a parent is like being a psychic who is constantly correct, but always ignored.” – Jim Gaffigan The comedian Jim Gaffigan has a funny bit about being a parent . It’s familiar to many of us who have raised kids…
Mar 12, 2026 | TIME: am EDT AI is changing how design teams work — faster than most organizations know how to handle. Teams are moving quickly, expectations are rising, and yet something curious is happening as work…
Cooper Union during Constitution Week in September 2017. First Amendment , Milton Glaser, 2017 No institution owned that project. It lived because a community decided it mattered enough to show up. What “shareholders”…
What Portfolio Club taught us about designing a great portfolio Of everything you’ll ever design, your portfolio is the hardest to see clearly: you’re too close to judge it the way a stranger would. It’s also easy to…
Help teams think together. The result is that everyone is accelerating in their own direction, and collaboration is quietly eroding. Jess Holbrook , who leads UX research across Microsoft’s Copilot, Bing, and Edge…
Link correction*: join us here for the AMA: https://open.substack.com/live-stream/181419?utm_source=live-stream-share-button (*we had some tech errors w/ Substack) Few design leaders are as articulate about process…
Feedback is the lifeblood of a healthy design team. It informs the design process, leads to better products, and helps designers grow. Yet in most tech companies, it’s practiced poorly or not at all. Designs live…
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